What courier do you use for deliveries?
We use the pallet track network for all paletised goods, and domestic couriers for parcels.
How long does it take for home delivery?
All JP Cages own manufactured products are normally dispatched within 10 working days, everything else is subject to lead times on request.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Can I collect from a local store?
We offer a collect service. This is available on the checkout page. Please contact us prior to arrange a collection time.
Do you deliver on Weekend?
On special request we can book on a Saturday delivery slot.
Why can’t I select next day delivery?
We can only offer next day on goods we have in stock.
Can I track my item?
When you receive an order update stating it has been dispatched you can contact us for tracking updates.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do I have to pay Customs & import charges if I live outside of the EU?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
The customs department of my country have asked me for further information. What should I do?
Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.
I'm new, how do I order?
All our products can be ordered online, simply select the options for your product and add to basket, then pay at checkout.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online
Which credit cards do you accept?
Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.
What currencies can I use?
We work in GBP, overseas payments will be exchanged via your payment method
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Can I use a different payment method?
Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do your prices including VAT?
VAT and Shipping is added at checkout.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
How can I find the right part for my car?
Each car we have products available for are selectable in the menus associated with that part, if its not listed we can offer a bespoke service to develop the part you need.
Can I get more information on a product?
Any questions contact [email protected]
Do you fit parts?
Yes we can offer a fitting service on most of what we sell, contact us at [email protected] with any queries.
A part is not listed online so can you order for me?
We have accounts with most reputable brands, if its not listed we can offer you a manual quotation.
Can I make an order over the phone?
Yes, however if it is listed online its better to place the order via the website.
How do I check if an item is in stock?
Contact us on 01526 354412 and we will stock check for you.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
Where is my order?
contact us at [email protected] with your order number and we will give you an update.
How can I make a complaint?
In the rare occasion we make a mistake we will allways ensure we rectify any problems, contact us on 01526 354412.
Is it possible to change the address/cancel or amend my order?
Contact us on [email protected] with any such queries.
Why am I missing an item in my delivery?
If you think something is missing from an order, contact us immediately.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
How do I return an item?
We only offer returns if a product is faulty or damaged.
What do I do if I have received a damaged item?
Contact us with pictures and we will rectify the issue ASAP.
